Frequently Asked Questions

PORT ELIZABETH STUDENT ACCOMMODATION

Frequently Asked Questions2020-10-18T14:52:44+02:00
Is there parking?2020-10-18T19:10:52+02:00

Parking options are available for all students, however, private or public parking varies per location. Please check your preferred location for more information.

How do I apply for accommodation?2020-10-18T19:08:24+02:00

Simply complete the online application form and we will contact you once your application has been processed to confirm your acceptance.

ACCOMMODATION APPLICATION
How do I view a room or book a viewing?2020-10-18T18:36:43+02:00

The safety of our current students, team and future Alpha Student family is very important to us. Due to COVID-19 we will not be doing any tours.  But, we are still more than happy to help. Our website has a detailed description of our rooms and facilities and our vibrant student community. Should you require any more details, do not hesitate to contact one of our friendly team members.

CONTACT CUSTOMER CARE
What’s included in the all-inclusive room price?2020-10-18T18:04:30+02:00

The Alpha Student offers students a quiet and studious environment, dedicated to students and keeping their well-being in the forefront while providing additional options for making your stay better.

All utilities (water, electricity, uncapped internet) are included in the rental (subject to reasonable use!). High security with a 24-hour security guard, access control, CCTV.

Students can also enjoy the entertainment area, dedicated study area, dining areas, modern shared kitchens and secure vehicle parking (extra R550 per month).  Laundry services are also available on site.

Rooms are fully equipped with custom-designed extra length ¾ beds with storage, desks, chairs, built-in cupboards, breakfast bars, study lamps, fridge/freezers (some rooms).

What room types are available , and can I book a specific room?2020-10-18T18:01:33+02:00

You can choose a room type on the schedule and on the layout plans provided in the room’s section of our website.  We have various room types to suit your budget and needs.  All our rooms are private or twins (sharing with a roommate). The range includes Penthouse Suites as well as Two and Three Bedroom Apartments.

How do I report maintenance issues?2020-10-18T16:48:24+02:00

We don’t want anything to make your stay less than amazing. Therefore, please report any maintenance issue in your room or in any communal area to the team as soon as possible. We have a maintenance team ready to fix any problem you have. You may report maintenance to the Front Desk of your residence or by submitting:

MAINTENANCE REQUEST
Are there rules regarding noise?2020-10-18T14:41:15+02:00

Yes, The Alpha Student has a no noise policy between 22:00 and 06:00 to ensure our students are well-rested and have sufficient time to study in peace.  Over the weekend, the no noise policy is between 23:00 and 08:00.  The rule is stipulated in our House Rules which can be downloaded from our website.

The general hours for the no noise policy are as follows:

Sunday to Thursday 20:00 to 06:00
09:00 to 18:00
Friday to Saturday 06:00 to 18:00
00:00 to 06:00

May I invite friends over?2020-10-18T14:35:29+02:00

Yes, you are most welcome to invite your friends over, but remember that you are responsible for them and they must adhere to the House Rules. Your friends or family may not sleepover and no one can stay or sleepover in your room when you are not there.  We have an arrangement with a fantastic Bed and Breakfast and at a good rate (dependant on availability) and we can arrange accommodation for your guest.

Why are there room inspections and are they compulsory?2020-10-18T14:33:44+02:00

We care about the conditions you live in and want to provide you with the best service possible. Therefore, The Alpha Student has identified Semester Breaks as a good time to go through all the rooms to make sure that the rooms are in mint condition. We fix what needs to be fixed so that our students can return to a good as new room after their well-deserved break. The inspections are compulsory and are included in our Terms and Conditions.

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